Shipping policy

✨ Shipping Policy ✨

At Veil'Da Beauty, every order is prepared with love, dedication, and care to ensure you receive your products in perfect condition — ready to fall in love from the very first use 💖.

📦 Order Processing

  • Orders are processed within 1 to 3 business days (excluding weekends and holidays).
  • During high-demand periods (like launches or promos), processing may take a bit longer — but we’ll always keep you informed with love.
  • Before shipping, every product is carefully inspected to ensure it’s in perfect condition, helping us avoid unnecessary or fraudulent returns ✨.

🚚 Shipping Methods & Areas

  • We currently ship within the United States 🇺🇸 using trusted carriers like USPS, UPS, and FedEx.
  • We do not offer international shipping at this time — but we’re working on it for the future!

⏳ Estimated Delivery Times

  • Standard shipping: 3–7 business days after dispatch.
  • Express shipping: 1–3 business days (based on your selected option and location).
  • Delivery times may vary due to weather, carrier delays, or unforeseen circumstances.

💸 Shipping Costs

  • Shipping fees are calculated automatically at checkout based on your location and selected method.
  • We occasionally offer free shipping on orders over a certain amount — stay tuned for our lovely promos!

📍 Address Changes or Corrections

  • Please make sure your shipping address is correct before placing your order.
  • Veil'Da Beauty is not responsible for packages sent to incorrect addresses provided by the customer.
  • If you made a mistake, email us ASAP at team@veildabeauty.com. If your order hasn't shipped yet, we'll try our best to update it.

📦 Lost, Stolen, or Delivered Packages

  • Once a package is marked as “Delivered” by the carrier, we cannot be held liable for lost or stolen items.
  • We recommend:
    • Checking with neighbors, family members, or your local post office.
    • Using the tracking number provided in your confirmation email.
    • Contacting the carrier directly to open a claim, if needed.
  • We’re always here to help and support you during this process 💖.

🔎 How to Know the Shipping Carrier

  • You will receive an email with your carrier name (USPS, UPS, FedEx, etc.) and tracking number once your order ships.
  • You can also check your shipment in the “Track Your Order” section on our website using your email and order number.

💌 Contact & Support

  • For any shipping issues or questions, please contact us at team@veildabeauty.com.
  • We reply within 24–48 business hours (Monday–Friday) with kindness and care. 🫶